Job Overview
We are in search of an accomplished and detail-oriented Tier 3 Systems Engineer to become an integral part of our innovative team. This remote position allows you to utilize your extensive knowledge of both software and hardware systems to deliver outstanding support, enhancing user satisfaction. You will work collaboratively with a range of technical and non-technical stakeholders, employing your exceptional communication and leadership skills to guide a team of Tier 1 and Tier 2 helpdesk technicians.
Key Responsibilities
- Serve as a mentor for the Operations team, primarily focused on Tier 1 and Tier 2 technicians.
- Provide direct support to end-users, ensuring effective troubleshooting and the successful execution of projects.
- Analyze business requirements and translate them into actionable plans through robust process analysis.
- Cultivate strong relationships with external customers and stakeholders to promote effective collaboration.
- Oversee the management and maintenance of various IT infrastructures, including:
- Disaster Recovery
- Backups
- O365
- InTune
- AVD
- SCCM
- Hyper-V
- ESXi
- VDI
- AWS
- Azure
- Axonius
- IT Storage (SAN)
- SolarWinds
- Conduct network administration tasks, including firmware updates for Cisco switches and routers.
- Leverage ServiceNow IT Service Management for daily operational needs.
- Collaborate with the Operations Manager on ongoing projects and assist with implementing security compliance across IT assets.
- Develop and maintain comprehensive documentation for policies, procedures, and standard operating procedures (SOPs).
- Manage software and patch tools, particularly Microsoft SCCM, to ensure smooth enterprise operations.
- Offer support in SQL and database administration, along with PowerShell scripting.
Required Skills
- Strong collaborative skills to work effectively with cross-functional teams.
- Proficient communication abilities to convey technical concepts to non-technical audiences both verbally and in writing.
- Excellent relationship management skills to build rapport with stakeholders, vendors, and government representatives.
- Proven conflict resolution skills to navigate challenging discussions and foster a positive team environment.
- High emotional intelligence to motivate and encourage team members.
- Adaptability to swiftly respond to changing environments while positively integrating into customer settings.
- Analytical thinking to apply strong problem-solving and decision-making skills with a data-driven mindset.
- Team-oriented mentality thriving in fast-paced environments while contributing to continuous improvement initiatives.
Qualifications
- U.S. Citizenship is required.
- Bachelor's degree in a relevant field.
- Active TS/SCI security clearance is necessary.
- A minimum of 15 years of relevant experience is required.
Career Growth Opportunities
Joining our team presents an exceptional opportunity for professional development within a nurturing environment. We are dedicated to supporting your career progression through comprehensive training and mentorship initiatives.
Company Culture And Values
We pride ourselves on fostering a workplace that emphasizes respect, open communication, and continuous professional growth. Our dynamic team thrives on collaboration and innovation, ensuring a fulfilling work environment.
Why Join Us?
Becoming a part of our organization means joining a vibrant community where your contributions are valued and have a lasting impact. We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, holidays, education assistance, and a 401k with company matching. We are committed to diversity and are proud to be an Equal Opportunity Employer.
Employment Type: Full-Time
